Refund policy

 Refund Policy

If Something's Not Right

We want you to be completely happy with your Project Moss order. If there's any issue with your product — damaged in transit, incorrect item, or anything else not quite right — please reach out to us within 48 hours of receipt via our help page, along with your order number and a photo where relevant.

Subscription orders can be skipped, paused, or cancelled anytime from your account.